Returns Policy

What should you do if the parcel is lost or damaged?

Delivery services are very efficient and have tracking technology, so in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately free of charge providing the following:  

  1. The goods are signed for upon receipt as damaged or have been refused because of obvious damage
  1. The courier and ourselves are informed at once, and it is confirmed by the recipient to us in writing within a reasonable time of delivery quoting the reference number on the parcel. Our couriers recommend that any damage which cannot be seen from the outside must be notified to the couriers & Gourmet Grocery Ltd in writing within 7 days.
  1. Damaged goods must be retained for inspection and it may be required that they are returned to us at our expense before replacement or refund.
  1. All claims must be submitted within a reasonable time. Our couriers recommend a maximum of fourteen days.
  1. Returned goods must clearly show the full name, address and telephone number of the sender. 
  1. We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.