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FAQS

Frequently Asked Questions 


Q – Which Couriers do you use?
A – We use FEDEX and the Royal Mail depending on the size and weight of the parcel and its destination – with the exception of Royal Mail where items are sent by post, full tracking for the delivery is available.

Q – What happens if nobody is at home?
A – If the recipient is not at home when a delivery is attempted the driver is authorised to either try a neighbour or to leave the parcel in a safe place – if it is appropriate and safe to do so. If the parcel is not signed for at the delivery address, then the driver will leave a calling card noting if the parcel has been left with a neighbour, a safe place or returned to the couriers local depot – details of which will be on the calling card. A second delivery attempt should be made on the next available working day.

Q – Can I request a delivery to be made in the morning, afternoon or evening?
A – Unfortunately, due to our courier’s volume of deliveries, specific times cannot be requested, however deliveries are generally made during working hours – extended in to the evening during busy times. 

Q – Do you deliver on Saturdays or Sundays?
A – Saturday delivery to UK mainland addresses is now included in all hamper prices, this is for a limited time only.  We do not currently offer a Sunday delivery service.

Q - Why am I asked to provide a telephone number for the recipient?
A - A work, local telephone number is requested by the courier company.  This is to aid the delivery driver's if they have difficulty locating an address, or if they cannot gain access to flats etc. 

Q – Can you deliver to BPFO addresses?
A – Sadly we are unable to deliver to BFPO address due to the perishable nature of some of our goods


Q – Why does it cost more to send a hamper to N Ireland and the Channel Islands – aren’t they both part of the UK?
A – Northern Ireland (with postcodes starting BT) is part of the UK. The Channel Islands are part of the UK – but not from a delivery perspective where they are classed as EU Europe due to the parcel still having to clear customs on arrival.

Q – If I order more than one hamper are my delivery charges reduced?
A – Unfortunately, this is not possible as the parcels are not necessarily despatched through our system together, so it is not possible for them to be put in the same box. 


Q – Can I change items or add to the contents of a standard hamper?
A – All our hampers have been designed to fit the packaging as snugly as possible to prevent damage in transit, so making changes is not possible as the additional or alternative items may not fit. We also pre-pack non-perishable hampers, and again this makes changing items an issue. 

Q – How can I get a VAT receipt for my order?
A – Simply drop an email to gourmetgrocery@btinternet.com with your request quoting your order reference – and we will do the rest